Featured Women's Collection

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Frequently Asked Questions

How do I place an order?

Simply browse our collection, select the samples you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your order. If you encounter any difficulties, please contact us at info@fragrancemilking.ca

Can I change or cancel my order?

Orders can be changed or cancelled as long as they have not been dispatched. If you need to make a change to your order, please contact us immediately at info@fragrancemilking.ca with your order number and the changes you'd like to make.

I did not receive an order confirmation.

Our apologies! Your order confirmation/ shipping confirmation may have ended up in your Spam Folder. Please check your spam folder; if it isn't there, you can contact us at info@fragrancemilking.ca

How quickly will my order be shipped?

We aim to dispatch orders within 3 to 5 business days. Delivery times vary by destination:

  • Canada: 2 to 12 business days via Canada Post's untracked lettermail.
  • United States: Delivery times vary; tracking number provided with Canada Post's TrackedPacket.
  • Europe: Delivery times vary; tracking number provided with Canada Post's

Please note, delivery times exclude weekends and public holidays. For any concerns, contact us at info@fragrancemilking.ca.

My order has not arrived.

For Canada Post Untracked Lettermails: If you have not received your package within 12 business days from the shipment date, please contact us for assistance.

Important Notice:
We are unable to provide refunds or reshipments for orders that are undeliverable due to an incorrect or incomplete address provided at checkout.

Do you offer international shipping?

Currently, we ship to Canada and the United States and the European Union. We are looking into expanding our shipping options in the future and will update our customers as new shipping destinations become available.

How do I know the Fragrance Milking Factory is legitimate?

Your trust is important to us! Fragrance Milking Factory has proudly served over 1,500 satisfied customers on our Etsy platform, achieving a 4.8-star rating across 180+ reviews. This track record of success is a testament to our commitment to quality, customer service, and the unique fragrance experience we offer. We are passionate about fragrances and dedicated to delivering the best samples to our community.